Self improvement · Full roadmap · ~90 min read · 31 steps
🫂Counselling Skills (Aotearoa NZ)
Learn to listen well and help people feel heard, the Aotearoa way
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Unit 1
Start here
Course overview
What counselling is, and what it is not
Counselling defined
Helping skills are not a licence to practise
Scope and limits
The NZ profession, and the move toward regulation
Who counsellors answer to
Te Tiriti o Waitangi and cultural responsibility
The treaty obligation in helping
Unit 2
Te Whare Tapa Whā
A whare with four walls
Whakawhanaungatanga and manaakitanga
Relationship and care come first
Whānau and kaupapa Māori approaches
The person is not alone
The Fonofale model for Pasifika wellbeing
A fale, not a whare
The ethical frame, in plain words
Why ethics come first
Unit 3
Confidentiality and its limits under NZ law
Privacy with limits
Boundaries
Holding the edges
When to refer, and free NZ supports
Knowing your limits
Carl Rogers and the core conditions
The three conditions
Empathy up close
Feeling with, not for
Unit 4
Unconditional positive regard
Acceptance without conditions
Congruence
Being genuine
Attending, the skill before words
Showing up with your body
Open questions and minimal encouragers
Opening the door
Paraphrasing
Reflecting back the content
Unit 5
Reflecting feeling
Naming the emotion
Summarising and silence
Two quieter skills
Empathy versus sympathy versus advice
Three different responses
The major approaches at a glance
Five schools of therapy
A closer look at motivational interviewing
OARS and rolling with resistance
Unit 6
The stages of a helping conversation
Egan's three stages
Working with strong emotions and crisis basics
Staying steady, knowing the line
Cultural humility
Not assuming you know
Self-care and supervision
You cannot pour from empty
Common beginner mistakes
What to stop doing
Unit 7
Where to go next
Where to go next