Self improvement · Full roadmap · ~90 min read · 26 steps
💬Communicate effectively and work in teams
Speak clearly, listen well, give feedback, and work with anyone
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Unit 1
Start here
Course overview
What communication actually is
The sender-receiver model
Picking the right channel
Match the channel to the message
Active listening
Listen to understand, not to reply
Clarity and concision
Say the main thing first, then trim
Unit 2
Passive, aggressive, and assertive
Three ways to handle a need
How to be assertive
The "I" statement
Nonverbal communication and the 7-38-55 myth
Tone and body matter, but not the way you've heard
Tone in writing, where it goes wrong
Text has no tone, so people invent one
Writing email people actually read
Structure an email so it gets answered
Unit 3
Chat and async etiquette
Don't make people wait, don't make people parse
Writing so people read it
Make it skimmable
Giving feedback with SBI
Situation, Behavior, Impact
Good feedback is specific, behavioral, and timely
Three tests, plus receiving it well
Difficult conversations, staying in dialogue
Make it safe, find the shared goal
Unit 4
Staying calm under conflict
Manage your own state first
Psychological safety and Project Aristotle
The strongest predictor of team performance
How teams develop (Tuckman)
Forming, storming, norming, performing
Contributing to a team
Be dependable and read the room
Running and joining good meetings
Purpose, the right people, an outcome
Unit 5
Disagreeing productively
Attack the idea, not the person
Dealing with difficult teammates
Address the behavior, protect the work
Remote and cross-cultural teams
Over-communicate context, don't assume your norms
Influencing without authority
Get buy-in when you can't give orders
Common mistakes and a weekly practice routine
What to avoid, and how to actually improve
Unit 6
Where to go next
Where to go next